🏠
Sam R. — East Austin Flat
423 E 6th St, Unit 4B · Austin TX · Signed up Mar 9, 2026
📸 Photos Scheduled 🏡 Single Property ✅ Agreement Signed 💰 Bank Connected
50%
onboarded
12
Tasks complete
8
Tasks remaining
4
Days since signup
Mar 16
Go-live target
1
Day 1 — Intake & Setup
Collect all property info · assign PM · send welcome email
100%
›
✓
Receive signed management agreement + collect host bank details
Agreement auto-sent via DocuSign at signup. Bank details collected via Stripe Connect onboarding flow.
Ops MgrDay 1Required
✓
Send host welcome email with PM introduction and onboarding timeline
Triggered automatically at signup. PM intro sent separately within 2 hours.
AutoDay 1Required
✓
Collect property access details: door code, WiFi, key locations, parking
PM calls host within 2 hours of signup to collect all access info. Log in ops system.
PMDay 1Required
✓
Conduct property intake call with host — collect all details for listing
30-min call covering: amenities, house rules, special features, nearby attractions, host preferences, any issues to flag.
PMDay 1Required
✓
Create property file in ops dashboard with all collected details
Including: address, entry codes, WiFi, host contact, emergency contacts, local vendors, house manual notes.
PMDay 1High
✓
Verify STR permit / license compliance for city
Austin: Short-Term Rental permit required. Check city database. Flag host if permit needed before listing can go live.
Ops MgrDay 1Required
2
Days 1–3 — Photography & Staging
Professional photos · staging checklist · property inspection
100%
›
✓
Send photography scheduling link to host within 24hrs of signup
Use approved photographer network. Austin photographers: John M., Sara K., Derek P. Target: within 48hrs of signup.
PMDay 1Required
✓
Send host staging checklist before photo shoot
Checklist: clear counters, fresh flowers, all lights on, beds made hotel-style, towels folded, no personal items visible, toiletries hidden.
PMDay 2High
✓
Receive and review photos — minimum 25 high-quality images
Required shots: exterior, living room x3, kitchen x2, each bedroom x3, each bathroom x2, outdoor spaces, neighbourhood/street.
PMDay 3Required
✓
Complete in-person property inspection (or video walkthrough)
Check: all appliances work, no damage, adequate supplies stocked, smart lock functional, WiFi tested, cleanliness baseline.
PMDay 3Required
3
Days 3–5 — Listing Creation
Write copy · set pricing · publish on Airbnb + VRBO
50%
›
⚠️ In progressListing copy is drafted and pending host approval. Pricing model complete. Waiting on host to approve listing before publishing.
✓
Write listing title, description, and house rules
Title formula: [Adjective] + [Property type] + [Standout feature] + [Location]. Description: hook, amenities, neighbourhood, why stay here.
PMDay 4Required
✓
Set initial AI pricing model — base rate, weekend rate, seasonal adjustments
Austin base: $145–195/night. Weekend premium: +20%. SXSW: +180%. ACL: +140%. Standard events: +25%.
Ops MgrDay 4Required
✓
Send listing draft to host for review and approval
Host reviews title, description, photos, pricing, and house rules. Must approve before anything goes live. 24hr window.
PMDay 5Required
✓
Publish listing on Airbnb + VRBO simultaneously
Use channel manager to sync calendars. Set minimum 2-night stay. Enable Instant Book. Add to Ospito internal portfolio.
Ops MgrDay 5Required
✓
Set up AI guest messaging — load property profile into AI system
Configure: door code, WiFi, parking, check-in steps, house rules, local recommendations, emergency contacts, maintenance vendors.
Ops MgrDay 5Required
4
Days 5–7 — Operations Setup
Assign cleaners · build supply kit · set up guest portal
0%
›
✓
Assign primary and backup cleaner to property
Primary: cleaner within 3 miles, available on short notice. Backup: second cleaner in case of emergency. Both walk through property before first booking.
Ops MgrDay 6Required
✓
Create property-specific cleaning checklist in cleaner portal
Customise turnover checklist based on property layout, special items (vinyl records, guitars, artwork), and host preferences.
PMDay 6High
✓
Stock initial supply kit — toiletries, linens, consumables
Minimum: 2x linen sets per bed, 2x towel sets per bathroom, 6x each toiletry, 12 Nespresso pods, 1 dish soap, 1 roll of trash bags per bin, cleaning spray.
PMDay 6Required
✓
Set up guest portal for property (door code, local guide, FAQ)
Configure ospito-guest.html with property-specific: door code, WiFi, parking, check-in steps, 6 local recommendations per category, FAQ answers, emergency contacts.
Ops MgrDay 7Required
✓
Identify and pre-vet local maintenance vendors (plumber, electrician, locksmith)
Minimum: 1 plumber, 1 electrician, 1 locksmith, 1 HVAC tech, 1 general handyman. All must offer same-day emergency service. Store in ops system.
Ops MgrDay 7High
✓
Conduct full test booking / dry run before first real guest
PM checks into property using guest portal, tests door code, WiFi, all appliances. Cleaner does test turnover. Photo documentation. Flag any issues.
PMDay 7Required
5
Day 7+ — First Booking & Live
First booking arrives · monitor closely · 30-day check-in
0%
›
✓
Monitor first booking closely — PM on standby for first check-in
PM available by phone for first 3 check-ins. Review all AI messages. Intervene if anything looks wrong. Debrief after first guest checkout.
PMFirst bookingRequired
✓
Send first payout to host on day 30 or 15th of following month
Calculate gross revenue, deduct 20% Ospito fee, transfer net to host's Stripe bank account. Send monthly report email.
FinanceDay 30Required
✓
30-day performance review call with host
Review: occupancy vs target, review scores, any issues, pricing adjustments needed, host feedback. Set goals for month 2.
PMDay 30High
✓
Transition to standard monthly cadence — onboarding complete
Host moves to standard monthly report + quarterly check-in call. PM available on demand. AI handles 100% of guest comms.
PMDay 30Normal