Privacy Policy

Last updated: March 1, 2026 · Applies to all Ospito services

Short version: We collect what we need to run your property. We never sell your data. You can request deletion at any time.

Information We Collect

From Hosts: Name, email, phone, address, payment details (handled by Stripe), property information, photos, access codes (encrypted), and communication preferences.

From Guests: Name, email, phone, booking dates, and messages sent through the platform. We process this on behalf of the host under our data processing agreement.

Automatically: IP address, browser type, pages visited, and device identifiers for security and analytics.

How We Use Your Information

  • Operating and managing your property listing
  • Processing subscription payments via Stripe
  • Communicating with guests on your behalf via AI
  • Sending you booking notifications, monthly reports, and updates
  • Detecting fraud and maintaining security
  • Improving our services and AI models (using anonymized, aggregated data only)

Data Sharing

We share data with:

  • Stripe
    subscription payment processing
  • Airbnb / VRBO
    listing sync and booking management
  • SendGrid
    transactional email delivery
  • Twilio
    SMS communications
  • Anthropic (Claude)
    AI-powered guest communication (no personal data stored by Anthropic)
  • AWS
    secure file and photo storage

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your account and booking data for as long as your account is active plus 2 years. After that it is anonymised. You may request deletion of non-essential data at any time.

Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access credentials (door codes, WiFi passwords) are encrypted before storage and only decrypted for authorized personnel. We conduct regular security audits.

Your Rights (CCPA / GDPR)

  • Access
    Request a copy of your data
  • Correction
    Update inaccurate information
  • Deletion
    Request account and data deletion
  • Portability
    Export your data in machine-readable format
  • Opt-out
    Unsubscribe from marketing communications

To exercise these rights: welcome@ospito.co

Cookies

We use essential cookies for authentication and security. We use analytics cookies (anonymized) to improve our service. You can opt out of analytics cookies without affecting functionality.

Contact

Lawyer to confirm

Data Protection: welcome@ospito.co · Kingpin Global Businesses LLP · Austin, TX 78702