Get started with Ospito

The small tag on each question shows what Homie does with your answer, and you can leave any question blank.

1
Getting Started

Let's get to know
each other.

We'll use this to set up your account and send you statements.

Onboarding details sent here.
How many properties would you add? Private: Homie never sees this
Your info is secure. Never sold. Used only to set up and manage your Ospito account.
Step 1 of 9
2
Your Property

Tell us everything
about the place.

The more detail you give here, the better Homie represents your property to guests. Nothing is too small to mention.

Property type Homie answers
Include unit number. Used to set up your property and guest check-in details — never shown publicly to guests.
Include sofa beds, pull-outs if guests can use them.
What's the view / setting like? Homie answers
Noise environment outside Homie answers
Be honest — guests who hate noise give bad reviews if surprised.
Currently listed on which platforms? Private: Homie never sees this
How long has it been short-term rented? Private: Homie never sees this
Our team uses this to set up your Homie — every detail you add is something it can tell guests.
What kind of guests does the property suit best? Homie answers
Step 2 of 9
3
Access & Security

How do guests
get in?

Check-in problems are a common cause of bad reviews. The more detail you give here, the smoother every arrival will be.

Current entry method Homie answers
Used for initial setup only.
Smart locks are coming soon. For now, tell us how your guests get in today.
Is check-in self-service (guests let themselves in)? Homie answers
If a guest says they will arrive later than this, Homie does not promise anything. It asks you first.
Never displayed publicly.
Is there a separate 2.4GHz network (for smart devices)? Homie answers during the stay
Is there a building entrance / buzzer before the unit door? Homie answers during the stay
Is there an elevator? Homie answers
Is parking available for guests? Homie answers
Is there an alarm system? Homie drafts, you approve
Are there security cameras at the property? Homie drafts, you approve
All cameras must be disclosed to guests per Airbnb/VRBO policy. Interior cameras are prohibited.
Do not write any codes or passwords here. When a guest says they are locked out, Homie alerts you straight away.
This is gold. Common check-in frustrations destroy reviews — Homie can pass this on when guests ask.
Step 3 of 9
4
Amenities & House Rules

What's included,
what's not.

The more specific your rules, the fewer problems arise. Your Homie shares these rules with your guests.

Amenities & Features

What does the property have? (select all) Homie answers
Linens & towels provided? Homie answers
Toiletries / supplies provided? Homie answers
Coffee questions come up often. Specific answers save you messages.
Baby / child equipment available? Homie answers
Accessibility features? Homie answers

House Rules

Pets allowed? Homie shares your rule, you decide
Smoking allowed? Homie answers
Parties / events? Homie drafts, you approve
Children-friendly? Homie answers
Quiet hours Homie answers
Minimum stay requirement Homie drafts, you approve
Homie only explains the steps. It never asks guests for documents and never receives them.
Guests who don't know trash rules leave full bins — this triggers cleaning fees and bad reviews.
Do not write the lockbox code here.
Write in words only. Please do not write prices, amounts, bank details or personal data. Homie only drafts from this, and you approve every message.
Write in words only. Please do not write prices, amounts, bank details or personal data. Homie only drafts from this, and you approve every message.
Write in words only. Please do not write prices, amounts, bank details or personal data. Homie only drafts from this, and you approve every message.
Write in words only. Please do not write prices, amounts, bank details or personal data. Homie only drafts from this, and you approve every message.
Write in words only. Please do not write prices, amounts, bank details or personal data. Homie only drafts from this, and you approve every message.
Step 4 of 9
5
Pricing & Availability

Let's talk
about money.

Ospito suggests price changes from holidays, weekends and your own occupancy, with local events added where we have data, and you approve each one. We just need your floor, ceiling, goals, and personal schedule.

We never go below this, even during low demand.
Leave blank = no ceiling, charge what market bears.
Revenue goal Private: Homie never sees this
Block personal dates? Private: Homie never sees this
Do you have STR / short-term rental insurance? Private: Homie never sees this
Separate from platform protection (AirCover etc).
Do you have existing STR permits / licences in place? Private: Homie never sees this
You will need a licence before you list. Ask us if you are unsure where to start.
Step 5 of 9
6
Emergency & Maintenance

The stuff that
goes wrong.

This is where Ospito earns its keep. Homie drafts answers for guests day and night from what you write here, and hands anything it is not sure about to you. Fire, smoke and flooding alert you straight away. Be exhaustive.

Emergency Contacts

Spend limit before calling you for approval Private: Homie never sees this
For repairs and replacements. Urgent safety issues (gas leak, flooding) are passed to you.

Appliances & Systems

Which appliances/systems do guests interact with? Homie answers
These quirks cause 1-star reviews and 4am calls — the more you write, the fewer problems.
If there is a real fire, Homie always tells guests to call 112 first, and alerts you straight away.
Condominium / building management? Private: Homie never sees this
Step 6 of 9
7
Photos & Videos

Show us every
inch of it.

This form does not upload photos or videos yet. Pick the ones you have so we know what to ask for, and our team will tell you how to send them.

Tips for the photos you send us: good natural light, tidy surfaces, all lights on.
Living Room
Wide shots, seating, TV area, windows
Click or drag photos & videos
JPG, PNG, HEIC, MP4 · max 100MB each
Kitchen
Counters, appliances, storage, sink
Click or drag photos & videos
JPG, PNG, HEIC, MP4
Master Bedroom
Bed, closet, windows, lighting
Click or drag photos & videos
JPG, PNG, HEIC, MP4
Bedroom 2
Bed size, closet, view
Click or drag photos & videos
Skip if no 2nd bedroom
Bedroom 3 (if any)
Full shots inc. bed and storage
Click or drag photos & videos
Skip if not applicable
Main Bathroom
Shower/tub, vanity, toilet, storage
Click or drag photos & videos
JPG, PNG, HEIC, MP4
Bathroom 2 / Ensuite
If applicable
Click or drag photos & videos
Skip if not applicable
Outdoor / Balcony / Patio
Views, furniture, BBQ, pool
Click or drag photos & videos
JPG, PNG, HEIC, MP4
Building Entrance & Exterior
Front door, street view, signage, gate
Click or drag photos & videos
Helps guests find the property
Parking Area
Spot location, garage, access
Click or drag photos & videos
Skip if no parking
Laundry Area
Washer, dryer, supplies location
Click or drag photos & videos
Skip if no in-unit laundry
Full Walkthrough Video
Most valuable thing you can upload
Upload walkthrough video(s)
MP4, MOV · phone video is fine · no editing needed
Homie can only share a link you type here, and only a web link (http or https). Homie cannot send photos or files itself.
Step 7 of 9
8
Guest FAQ Pre-Answers

Answer once.
Never repeat.

These are questions guests ask again and again, however good the listing is. Answer them here and your Homie will answer accurately, in your guests' language. Every blank field is a future guest message.

Shopping & Groceries

Where's the nearest grocery store? Homie answers
Asked by many guests. Be specific with walking/driving time.
Where can I buy alcohol / wine? Homie answers
Especially important where local alcohol rules differ.
Nearest pharmacy / drugstore? Homie answers

Food & Dining

Best restaurants nearby? Homie answers
A very common question. Give 3–5 real recommendations with context.
Best coffee shops nearby? Homie answers
Remote workers often ask this.
Best place for late night food / delivery? Homie answers

Getting Around

Best way to get from the airport? Homie answers
Very commonly asked before check-in.
Is there public transit nearby? Homie answers
Tips for parking guests' cars? Homie answers
Guests without a dedicated spot often ask.

Health & Safety

Nearest hospital or urgent care? Homie answers
Essential for guests with kids or medical conditions.
What's the address to give emergency services? Homie answers during the stay
Where is the fire extinguisher? Homie answers
Is there a first aid kit? Homie answers

The Property Itself

How does the heating/cooling work? Homie answers
Guests often ask this in their first hour.
How do I work the TV / use Netflix? Homie answers
One of the first things guests ask after check-in.
Is the property noisy at night? Homie answers
Light sleepers want to know this upfront.
Are there cleaning supplies if I need them? Homie answers
Where are extra blankets / pillows? Homie answers
Where is the hair dryer? Homie answers
A very common request. Save yourself the message.
Is there an iron / ironing board? Homie answers
Are there USB chargers / outlets near the beds? Homie answers

The Neighbourhood

Best attractions / things to do nearby? Homie answers
Is there a park / outdoor space nearby? Homie answers
Is the neighbourhood safe? Homie drafts, you approve
Be honest — guests appreciate transparency.

Logistics

Can I check in early or check out late? Homie shares your rule, you decide
Asked before many bookings.
Can I receive packages / mail during my stay? Homie answers
Can I bring a pet? (even if generally no pets) Homie shares your rule, you decide
Asked even when listing says no — worth having a prepared answer.
Can I host a small gathering / birthday dinner? Homie drafts, you approve
Anything else you want your Homie to mention when guests ask? Homie answers
e.g. local tip, house secret, signature feature
Step 8 of 9
9
Final Step

Almost there.
Last step.

Quick review and sign off. Homie takes it from here.

Submission Summary

Account
—
Property Type
—
Subscription
Ospito Boost: €99/mo per property
First call
As soon as we can
Goes directly to our team before your first call.

Service Agreement

By submitting, you authorise Kingpin Global Businesses LLP (Ospito) to provide the Ospito service for your property under our standard agreement. Key terms: Ospito Boost subscription of €99 per month per property, no commission and no booking fees, no setup fees, rolling monthly terms, 30-day cancellation notice. Full agreement emailed for e-signature before going live.

What happens next: We'll be in touch soon. We will then help you set up your listing.
Step 9 of 9

You're in
good hands.

Questionnaire submitted. We will contact you soon to confirm your next steps.

What happens next

  1. Soon
    We contact you to confirm your next steps
  2. Next · Set up your listing
    Connect Airbnb and VRBO, add photos, review the details Homie will use
  3. After set-up · Homie starts helping
    We switch Homie on for your account. It drafts answers to common guest questions from the details you gave us.
  4. End of first month
    Your first monthly statement, ready to download in the app.